Welcome to New Dress Store’s FAQ page! We’ve compiled answers to the most common questions about our beautiful dresses, accessories, and shopping experience. Whether you’re preparing for a wedding, cocktail party, or just treating yourself, we’re here to help.
About Our Products
1. What types of dresses and accessories do you offer?
We specialize in special occasion wear including Bridal (under $100), Bridesmaid Dresses, Cocktail Dresses, Flapper styles, and Babydoll dresses. Our accessories range includes earrings, belts, and everyday essentials to complete your look.
2. What sizes are available for your dresses?
Our dresses come in a range of sizes to fit different body types. Please check individual product pages for specific size charts and measurements. Many of our styles are designed with flexible fits to accommodate various figures.
3. Are your dresses suitable for special occasions like weddings?
Absolutely! We specialize in wedding-related attire including affordable bridal dresses (under $100), bridesmaid dresses, and bachelorette party outfits. Our cocktail and flapper dresses are also perfect for wedding-related events.
Ordering & Account Questions
1. How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save favorites, and check out faster.
2. Can I modify or cancel my order after placing it?
We process orders quickly to get your special occasion outfits to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Shipping & Delivery
1. Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. Our Colorado-based team ensures your beautiful garments are carefully prepared for international delivery.
2. What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing
3. How can I track my order?
You’ll receive a shipment notification email with tracking information as soon as your order leaves our boutique. You can use this tracking number with the carrier’s website to follow your package’s journey to your doorstep.
4. Are there any additional fees for international orders?
All prices on our website are in USD. Customers are responsible for any customs fees, taxes, or import duties that may apply in their country. These fees vary by location and are not included in your order total.
Returns & Exchanges
1. What is your return policy?
We want you to love your New Dress Store purchase! You may return items within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please visit our Returns Policy page for complete details.
2. How do I initiate a return?
To start a return, please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.
3. How long does it take to process a refund?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping fees are non-refundable, and international customers are responsible for return shipping costs.
Additional Questions
1. How far in advance should I order for a special event?
During peak seasons (like prom and wedding seasons), we recommend ordering with extra time to spare. For standard shipping, allow at least 3 weeks from order date to delivery date. For free shipping, allow 4-5 weeks. This gives you time for any final adjustments.
2. How can I contact customer service?
Our friendly customer service team is always happy to help at [email protected]. We’re based in Colorado Springs and typically respond within 24-48 hours.
3. What makes New Dress Store special?
At New Dress Store, we don’t just deliver dresses—we deliver confidence, style, and the perfect look for your most memorable moments. From affordable bridal options to stunning cocktail dresses, we combine quality, style, and value to help you shine on your special occasions.
Still have questions? Contact us at [email protected] – we’re here to help you look and feel fabulous!