Shipping Policy

At New Dress Store, we specialize in making your special occasions even more memorable with our curated collection of bridal wear, cocktail dresses, and elegant accessories. We want your shopping experience to be as seamless as possible, which is why we’ve created straightforward shipping and return policies.

Shipping Information

Shipping Methods & Delivery Times

We offer two convenient shipping options to accommodate your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping – via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. International customers (excluding certain Asian and remote regions) may experience additional delays.

Hassle-Free Returns

We want you to love every special occasion purchase from New Dress Store. If something isn’t quite right, our straightforward return process makes it easy to exchange or return eligible items.

Step-by-Step Return Process

1. Initiate Your Return or Exchange
   Contact our customer service team within 15 days of receiving your order at [email protected] with:
   • Subject: “Return/Exchange Request – Order #[Your Order Number]”
   • List of items you wish to return/exchange including product names, sizes/colors, and reasons
   • Your full name and contact information
2. Receive Return Authorization
   Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. This RMA must be included with your return package.
3. Prepare Your Package
   Please ensure:
   • Items are in original condition with all tags attached
   • Original packaging is used when possible
   • Include a copy of your order confirmation or packing slip
   • Clearly mark the RMA number on the outside of the package
4. Ship Your Return
   Send your package to:
   
   New Dress Store Returns
   539 Clover Drive
   Colorado Springs, CO 80903
   USA

   Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You’ll receive an email confirmation when your refund has been processed

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

• Follow the same return process outlined above
• In your initial email, clearly specify the replacement item(s) you desire
• Once we receive your return, we’ll process your exchange
• You’ll be responsible for any price difference plus additional shipping costs if applicable

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• All earrings (as shown in our Accessories menu)
• Items marked as “Final Sale”

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected] with photos of the issue.

International Returns

For our international customers:

• All return shipping costs are the customer’s responsibility
• Please mark the package as “Returned Goods” to avoid customs fees
• Original shipping fees are non-refundable
• Duties and taxes will not be refunded